Hello,
i already had paid premium payment, but i still have not been granted the right to use it.
What is problem?
Regards
Johanna Sarkkinen
Premium Payment
Moderador: hagglunde
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Dear Madam,
The transaction failed. Can you please verify that you have not been charged then try again?
The transaction failed. Can you please verify that you have not been charged then try again?
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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- Mensajes: 2
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- Navegación: Gráfico
- Ver su árbol genealógico
Payment is taken from my bank account. But i cannot use premium.
Regards
Johanna Sarkkinen
Regards
Johanna Sarkkinen
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
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- Administrator
- Mensajes: 8165
- Introducción: Gráfico
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- Ver su árbol genealógico
That's correct, you have another Geneanet account with another email address (I did not search by name at first):
- account "jsarkkinen": free account = the one where the payment failed
- account "josarkki": Premium account since March 21
- account "jsarkkinen": free account = the one where the payment failed
- account "josarkki": Premium account since March 21
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips