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Trouble Uploading DNA

Discussions regarding DNA & Genetic Genealogy.
jaiusa
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Trouble Uploading DNA

Mensaje por jaiusa »

I continue to get errors uploading the autosomal zip file I have from Ancestry.com. I've done this before with no problems. Why is it not accepting my file? The error I get is: An error has occured during the upload. Please try again.
I've allowed this site to put cookies on PC, nothing is blocking this site as far as I can see. I am logged in and have a regular account, not premium, is that why?
Please advise. Thank you...
jyb
jyb
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Re: Trouble Uploading DNA

Mensaje por jyb »

You don't need a Premium account. If you want, you can send your file at [email protected] and we will have a look. Please give your Geneanet username and/or the url of this thread in your email.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
jaiusa
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Thank you. I did not see I had a message until now so I uploaded it again from Ancestry, tried it again, and it still will not upload. Just sent an email to: [email protected]. Appreciate your help...
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