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Failed DNA uploads

doublehelixgenes
female
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Hi, I've tried to upload one of the FTDNA kits that I manage 4 times tonight, with the same error message each time. Is your site down at the moment? I downloaded the build 37 concatenated file and uploaded it without unzipping it. Why isn't it working?
Regards 2xHelixgenes

jyb
jyb
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The problem has been fixed. Could you please try again?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

doublehelixgenes
female
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Thanks but it's not working.
Screen Shot 2021-04-14 at 6.42.37 am.png
I followed your instructions on your help pages and downloaded the concatenated file which has _Chrom_Autoso_ in the file name (which I haven't altered but haven't included the full file name in this comment). I didn't unzip it. It's either an issue with FTDNA or with Geneanet because I've successfully uploaded two other kits in the past. Thanks.
I followed your instructions on your help pages and downloaded the concatenated file which has _Chrom_Autoso_ in the file name (which I haven't altered but haven't included the full file name in this comment). I didn't unzip it. It's either an issue with FTDNA or with Geneanet because I've successfully uploaded two other kits in the past. Thanks.

jyb
jyb
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The technicians are working on it and I'll come back to you as soon as it is fixed.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jyb
jyb
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There's a problem with the zip file format from FTDNA since some days and the technicians are working on it.

Please unzip your DNA raw file then import it to Geneanet at https://en.geneanet.org/dna/upload/

It should work!
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

doublehelixgenes
female
Mensajes: 10
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Thanks for the update and the link. I tried, but it won't unzip.
jyb escribió:
14 Abril 2021, 10:54
There's a problem with the zip file format from FTDNA since some days and the technicians are working on it.

Please unzip your DNA raw file then import it to Geneanet at https://en.geneanet.org/dna/upload/

It should work!

jyb
jyb
Administrator
Mensajes: 5217
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The technicians have made a new fix. Please try again using the zipped file.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

doublehelixgenes
female
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Thank you and your technicians very much! Upload has been successful this time. Much appreciated! :D
jyb escribió:
14 Abril 2021, 12:26
The technicians have made a new fix. Please try again using the zipped file.

jyb
jyb
Administrator
Mensajes: 5217
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Thank you for your patience!
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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