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Premium membership not active although says I am ?!

casey82
casey82
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Hi
My 3 month Premium subscription has expired and the notification under my account says the automatic renewal was cancelled

I did query with the Premium team two days ago as it had conflicting messages there of No automatic and automatic renewal. I was assured by the team that my renewal was automatic.
Today I find my Premium membership is no longer in place. I thought I would sign up for a year then, but I got this message: "You already have a Premium subscription with an automatic renewal. It's not possible to get a new Premium subscription"

So how come i have no access to Premium features and my Premium membership is not active but "cancelled". ? I am very confused.
Please could let me know what I need to do to get this Premium membership reinstated and active
Thank you
Kathy Crockford
.

jyb
jyb
Administrator
Mensajes: 4526
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It has been fixed, sincerely sorry. You can now subscribe again.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

richdunbar
richdunbar
Mensajes: 4
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My account indicates I am a Premium member, yet I am blocked from accessing Premium information. Help please.

Richard Dunbar

jyb
jyb
Administrator
Mensajes: 4526
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You have access to all Premium options and services. Could you please give an example?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

richdunbar
richdunbar
Mensajes: 4
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When I try to view an entry in my notifications, it takes me to the Premium page as if it wants me to sign up. I therefore cannot access my individual notifications.

Richard Dunbar

jyb
jyb
Administrator
Mensajes: 4526
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It seems that you also have the free Geneanet account "rdunbar". You can't access Premium data through the notifications sent to your free account.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

richdunbar
richdunbar
Mensajes: 4
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I signed into my premium account, but when I go to check alerts marked with a "P", it does not let me view my alert but takes me to the Premium page. I have posted twice about this but I have not received a satisfactory answer. Again, I am not signed in to a "free" account, I am signed in to my Premium account. It started doing this just in the last couple of weeks. It was working fine before. Please fix it. Thank you.

jyb
jyb
Administrator
Mensajes: 4526
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It has been fixed. It was caused by the refund we made on November 13, 2019. Sincerely sorry for the inconvenience.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips


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